Sterling Pointe earns quality award


Princeton – Sterling Pointe Senior Living received the bronze-level award for its commitment to quality and service excellence, along with 24 other facilities in Minnesota and about 528 facilities in the United States. Minnesota has about 950 total assisted-living places, and in the United States, there are an estimated 15,600 long-term-care facilities.
The National Quality Award Program highlights providers across the country who have demonstrated dedication and commitment to quality care to seniors and people with disabilities.
“The quality of care and quality of life for Minnesotans residing in senior care facilities continues to improve because of dedicated providers like Sterling Pointe,” said Patti Cullen, CEO/President, Care Providers of Minnesota, a senior-living membership association that acts as the state affiliate of the American Health Care Association/National Center for Assisted Living. “This is a well-deserved recognition for Sterling Pointe and their staff who provide the highest level of care to the residents they serve every day. I applaud them for this recognition.”
Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which is the foundation of the metric-based AHCA/NCAL Quality Initiative. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.
That assistance includes a library of self-assessment tools the facility can use, educational opportunities such as conferences, an organizational profile, leadership analysis and methods for measuring progress. The AHCA/NCA program has three levels: bronze, silver and gold. Providers begin the quality improvement process at the bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations.
Bronze applicants must also demonstrate their ability to implement a performance-improvement system. Trained examiners review each application to determine if the center has met the demands of the criteria. Recipients of the Bronze Commitment to Quality Award can progress to the next levels by developing approaches for and achieving performance levels to meet the criteria required to attain silver- and gold-level awards.
These awards will be presented during AHCA/NCAL’s 68th annual Convention and Exposition in Las Vegas, Nevada, Oct. 15-18, and award recipients will be recognized at Care the Providers of Minnesota annual Convention & Exposition, Nov. 13-15.